Frequently asked questions

1 How can I track the status of my order?

You can track the status of your order using the tracking link that was sent to your email address immediately after the package was shipped. You can also check your order status in the “My Orders” section of your user account in our store.

2 Can I change the delivery address after placing an order?

Changing the delivery address is only possible as long as the order has not yet been shipped. Please contact our Customer Service immediately to make the change.

3 What payment methods are available?

We accept credit card payments, bank transfers, mobile payments, and popular electronic wallets.

4 Can I return a product if I don’t like it?

Yes, we offer a 14-day money-back guarantee. Products must be returned in their original condition and packaging. More information can be found in the “Returns and Complaints” section.

5 What are the delivery costs?

Delivery costs depend on the selected shipping method and the delivery destination. A full price list is available in the “Delivery” section.

6 Are the products sold in the store covered by a warranty?

Yes, all products sold in our store are covered by the manufacturer’s warranty. The warranty period and detailed terms are described on each product page.

7 How can I contact Customer Service?

You can contact us via the contact form available on our website, send an email to shop@azworkshop.eu or call us at +48 534 920 100.

8 Can I order products from outside Poland?

Yes, we process international orders. Details regarding delivery and shipping costs to other countries can be found in the “International Delivery” section.

9 What should I do if the product I received is damaged?

If you receive a damaged product, please contact our Customer Service immediately and provide photos of the damage. We will handle the matter and ensure a quick replacement or refund.

10 How can I update my personal details?

You can update your details at any time by logging into your account in our store and selecting the “Edit Profile” option.